• Visit your school's designated My Lunchies ordering page.
• Select meals and available delivery dates.
• Enter your child's full name, grade, and classroom information accurately.
• Complete checkout using the payment methods shown on the ordering page.
• Order before your school's posted deadline; ordering schedules vary by school.

Check your confirmation email and review your school, meal selections, delivery dates, and student details. If you do not receive it, please check your spam folder.

• School lunches are freshly prepared on the scheduled delivery day.
• Hot meals are packed warm and transported in insulated bags.
• Meals are individually labelled and organized by classroom.
• We generally aim to deliver about 15-20 minutes before the school's lunch period.
• Meals are handed over at the school's designated delivery location for distribution.

Delivery timing may vary with school schedules, traffic, weather, or unexpected circumstances.

Our rotating menus feature student-friendly options such as pasta, rice bowls, chicken, beef, and vegetarian dishes. Portion sizes, ingredients, availability, and prices are shown on your school's ordering page.

School food & beverage standards

We plan our school menus with Ontario's School Food and Beverage Policy (P/PM 150) in mind and follow the Ontario Student Nutrition Program (SNP) nutrition guidelines for applicable meals. 

Please review individual menu items for ingredients and dietary suitability. Program approval and compliance may apply to specific meals or program arrangements.

We may make reasonable ingredient substitutions when necessary due to supply availability.

Our facility is nut-free, and seafood is not part of our regular meal preparation. We offer halal chicken and halal beef options, along with selected vegetarian, vegan, gluten-free, and dairy-free meals.

Parents and guardians should review each menu item's ingredients and share dietary requirements before the ordering deadline.

We will do our best to accommodate requests to remove ingredients when preparation allows. We cannot always add or substitute ingredients that are not included in the scheduled menu. Premixed sauces and prepared components may not be adjustable.

Please provide requests with your order or contact us before the ordering deadline.

Student illness or absence

Contact us at least 24 hours before scheduled delivery to request a meal credit for a future eligible order.

Late cancellations

Requests received less than 24 hours before delivery may not qualify for a credit because ingredients and preparation may already be committed.

School closures, PD days & snow days

If a scheduled lunch delivery is cancelled due to a school closure, PD day, or severe weather, an applicable meal credit will be provided.

Using credits

Credits can be applied toward future eligible My Lunchies orders and are not automatically issued as cash refunds. Contact our team if you need assistance.

If your child receives the wrong meal or does not receive their ordered lunch, notify the school office or lunch coordinator as soon as possible. Contact My Lunchies with your child's name, school, delivery date, and order details so we can investigate and arrange an appropriate resolution, including a credit or refund when applicable.

We may provide an extra meal to a school when possible to help with unexpected situations.

No account is normally needed. Use the link provided by your school to access its My Lunchies ordering page.

Please contact us as soon as possible. Changes depend on your school's ordering deadline and whether meal preparation has begun.

Let us know at least 24 hours before delivery to request an eligible meal credit. Late requests may not qualify.

Selected meals have halal, vegetarian, vegan, gluten-free, or dairy-free options. Contact us before ordering about allergies or special dietary requirements; not every request can be accommodated safely.

Meals are delivered to your school's designated drop-off point, labelled by student and organized by classroom for school distribution.

Yes! We proudly contribute to participating schools through our school meal program.